Contact Us:
020 8419 8866
info@heroesonhand.co.uk
Helping you keep the heat on when the unexpected hits
We know the industry, we know the pain points, we understand how important having a reliable heating system is to the family and home. We feel the frustrations of our customers and followers when they are let down by their boiler, controls, heating system or plumbing.
Which is why we’re here and on hand to help keep your boiler properly serviced to reduce the risk of breakdown.
*please see our Terms & Conditions, fixing your system may require additional parts and labour, we will always quote before carrying out any work
Please take a look at the following links:
If you have any questions please contact us
If you need help with a plumbing, heating or gas issue then please contact us by calling 020 8419 8866 or you can book an engineer directly by selecting one of the options below.
Find out more about heating your home and looking after your boiler and central heating system in our home and heating blog.
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Read MoreHere is a list of the most commonly asked questions about our services. If you have a question that isn't on this list then please get in touch.
We charge £85 +Vat for a boiler service. £85 +Vat for a landlords safety check or can carry out both as per legal requirements and manufacturers warranty suggestions once every 12 months for £150 +Vat. **Please note we can negotiate for larger portfolios or group bookings based on locations.
We are Vaillant advance engineers and so can offer 10 year parts and labour warranty. We are Which? Trusted Traders too and so can provide a 3 month to 12 month guarantee depending on the type of work.
We don’t offer insurance plans as we have found for our clients this simply doesn’t work for anyone. We do offer service plans where the required maintenance for the heating system in your home can simply be spread across 12 months. This allows us to keep closer care of your system, reduce risk of unexpected repairs and puts you on our priority list where will be with you as quickly as possible.
There is no call out fee. We either offer a free quotation for example a new boiler replacement or if there is an issue with a boiler or heating system we would charge £85 +Vat to investigate, diagnose and either attempt a repair up to the first hour and/or after diagnosis provide a fixed quote to repair or replace the defective part.
Yes you can either call, message, email or book online using the links on our website.
I’ve been working in construction for 25 years so have connections to most trades. If you need a contact or are thinking of planning a future project and need builders, architects, electricians etc I will be able to connect you.
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If you need help please contact us using the details below or fill out the form and we’ll be straight in touch.