Heroeson hand

Helping you keep the heat on when the unexpected hits​

Heroeson hand

Expert Gas, Plumbing & Heating Engineers

Heroeson hand

See Our Annual Plans For Peace Of Mind

Gas, plumbing heating... we know the industry

We know the industry, we know the pain points, we understand how important having a reliable heating system is to the family and home. We feel the frustrations of our customers and followers when they are let down by their boiler, controls, heating system or plumbing.

Our Service Plans​

We Understand

Find out more about Heroes on Hand

We forget that the boiler in many ways is the heart of the home and that feeling of warmth promotes safety and health. Sometimes things unexpectedly and unexplainably go wrong but most of the time having your boiler serviced and heating system maintained regularly will keep the boiler performing at the correct and safe levels as well as the most efficient levels and therefore saving you money over the course of the year.

I’ve been in the gas and heating industry for over 15 years now- there are constant changes in legislation, solutions, technology and products. The one thing that hasn’t changed is people. People buy from people and we wouldn’t have had the success we have had over the years in various companies and roles if our values weren’t about trust, integrity and reliability. There are still rogue traders out and in the gas industry that can be incredibly dangerous. One thing I am happy about is the amount of information there is and websites that do some form of checks on companies and individuals. It is the most protected the customer has ever been.

Boiler Servicing

Boiler servicing is essential for keeping your manufacturers warranty in line

Heroes on Hand - Boiler Servicing

You can read further reasons for servicing your boiler here – including avoiding a more expensive boiler replacement.

We offer a range of services including landlord and homeowner safety certificates, as well as EPCs, investigations and repairs, boiler installations and system faults and repairs.

We also work closely with partners who can carry out handyman services, decorating, drainage, electrical and building works. We have a Hero for every situation or emergency.

Our Service Plans

Our Services

Boiler Services

Our Boiler Services
Our qualified boiler engineers come to your rescue
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Heating Services

Our Heating Services
We can solve your home’s heating problems
Find Out More

Plumbing Services

Our Plumbing Services
Our engineers have the expertise to handle your home plumbing problems
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Gas Services

Our Gas Services
You can rely on our knowledge for your home’s gas heating problems.
Find Out More

Need Help...

Call now or send images to whatsapp... or book a video call using the form below:

The Services We Offer

Find out more about Our Services in our video

Based in Bedfordshire and North London – we cover Hertfordshire, Bedfordshire and London. We offer an out of hours emergency service. We service estate agents, managing agents, landlords and the bulk of our work is simply looking after you- the homeowner, the person trying to get the heat on, the person in charge of looking after the family and bills.

In the video Andrew Black, Director of Heroes on Hand explains how we add value with the different types of services and how you could save money by selecting our standard boiler service plan. Click here to get started and see our latest offers.

our boiler service plan

Find out more about Our Services in our video

We offer a prepaid service – so your booking is guaranteed. An engineer will confirm the booking once you have selected the best time for you. Just click on the book now button on the tab above. Select the service. Make the payment and we will confirm the booking and arrive on the date and time chosen to carry out the relevant service.

We try and maintain a competitive price to you so by using this specific booking process it saves additional time and costs so we can stay competitive and save you time and money on call backs and being unable to get through when our engineers are busy solving problems and trying to get the heat on. The video below explains it more from a person to person perspective- not company to customer perspective.

booking and prepaid jobs

Find out more about our pricing in our video

Sometimes a little advice is needed; a little compassion or even a ballpark figure for a quote. Perhaps even a point in the right direction – specifically if we are unavailable to get to your property in the time frame required. To help in these instances we offer video calling and image sharing via WhatsApp. If something is simple – perhaps we can help free of charge. If not – perhaps we can have an idea of what the issue is and arrive with the relevant parts to try and save on time and overall cost. See the video below.

Getting In Touch

Call now or send images to whatsapp... or book a video call using the form below:

Thank you for choosing us. Heroes on Hand was born out of a fundamental need in many of us - to help people. We as a team have a number of skills and perspectives on problem solving and getting to heat on fast and as cost effectively as possible. Please get in touch if you would like to network or connect. We are always looking for referral partners and to align ourselves with customers and companies that share our values.

    For information on how we look after and process your data please check our Privacy Policy

    What Our Customers Say

    "
    Very professional, and excellent quality work
    "
    Renie Price
    "
    Andrew is very reactive, clear in his communication as to when he can attend site, and always lets us know of any issues in advance. He is incredibly reliable and always turns up when he says he will. He explains any technical problems concisely, always keeping our customers’ understanding of these explanations in mind. When further actions may need to be taken he is clear in his paperwork leaving nothing to chance.
    "
    Sam Parker
    "
    Andrew and the team did a great job for a client of ours when called out on late notice. Our client was so pleased as they had struggled to get other plumbers to take their small job seriously and actually turn up. Heroes On Hand are the go-to if you want a reliable plumbing and heating team in and around London.
    "
    Lorenzo Luiso
    "
    Andrew did a brilliant job getting our heating & hot water working again. Quick response & turn around time and showed me the problem. Highly recommend, excellent service
    "
    Kieran Nelhams
    "
    We had been having a problem with our boiler losing pressure for quite some time. Andrew diagnosed the problem when he was here to do other work, and then fixed a time for this work to be done. Andrew did the work with no fuss and no disruption, and it was great to see Andrew working with a new apprentice, passing on his many years of accumulated knowledge and experience to a new generation of plumbers and heating engineers.
    "
    Bernie Nyman
    "
    I called Andrew over the weekend and he sent over one of his team members on Monday who came around as promised to identify and fixed our leak. He came in the appropriate PPE gear, was very friendly and made us feel at ease throughout. Identifying the leak was particularly tricky but Andrew’s colleague made swift work of it and was very tidy in the process. We really appreciate Andrew’s transparency around pricing and his time. Thanks for your help and the professional and reliable service.
    "
    Yogesh Nagpal
    "
    The boiler has been playing up over the last few weeks, so I decided to get the Annual service booked in with you and your team. The service was carried out to what I can only describe as an A* Service with you explaining everything to me in an easy to grasp language. You also managed to diagnose an issue within a big red shiny ball looking object (I think the correct terminology is Regulator Diaphragm), which you are dealing with currently.
    "
    Paul Griffiths
    "
    The guys at Heroes on Hand were very professional and friendly and did a great job for us. Very pleased
    "
    Dan Wilkinson
    "
    I would just like to take this opportunity to say THANK YOU for being my go to plumbing and gas experts.

Being a landlord comes hand in hand with problem solving and challenges. We have a huge responsibility to ensure our tenants are safe and that certain requirements within the properties are met to a high standard.
    "
    Georgia Stylianou