Contact Us:
020 8419 8866
info@heroesonhand.co.uk
From plumbing surveys to boiler installs, our experienced engineers keep your home safe and comfortable. Transparent pricing, no hidden fees.
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Founded in Hemel Hempstead nearly six years ago, Heroes on Hand has grown from a one-man operation into a trusted team of Gas Safe registered engineers serving Hertfordshire and North London.
We built our reputation on doing things properly — no cutting corners, no hidden charges, just honest work at fair prices. Whether you need an emergency repair, a full boiler installation, or a comprehensive plumbing survey before buying your new home, we treat every job with the same care and attention.
Over 25 years of experience in plumbing, heating, gas and boiler engineering across Hertfordshire, Bedfordshire and North London.
Our qualified boiler engineers come to your rescue when you have boiler problems in your London home.
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With more than a decade of experience in plumbing, our engineers have the expertise to handle your home plumbing problems.
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With over a decade of experience in the gas and heating sector, we can solve your home’s heating problems.
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We’ve been London’s gas experts for over a decade so you can rely on our knowledge for your home’s gas heating problems.
Learn moreBuying a new home? Our comprehensive plumbing and heating surveys give you the full picture before you commit. We inspect every pipe, radiator, and appliance — so you know exactly what you’re getting.
“My tenant informed me that you managed to diagnose the issue and talk him through the solution over the phone and got his heating back on immediately. Once again as…”
“We will always recommend you to family, friends and business contacts. “
“I would like to thank you for the recent work you carried out to my bathroom, Thank you for the quick response and carrying out all the required works without…”
A family-run business built on trust, skill and a passion for doing things right.
Managing Director & Heating Hero
With 25+ years in the plumbing and heating industry, Andrew founded Heroes on Hand with a focus on exceptional service, transparent pricing and mentoring the next generation of engineers.
Lead Engineer & Heating Hero
A plumber and heating engineer since the age of 16, Charlie brings hands-on expertise from commercial and domestic projects, including Heathrow Airport installations.
Plumber & Heating Hero
Jake has risen up through the Heroes apprentice program and is now out there fixing all manor of plumbing and heating issues.
Apprentice & Future Star
Kyle joins the team as a new apprentice. He’s completed a year of college already but is ready to follow in Jakes footsteps.
We serve Hemel Hempstead, the wider Hertfordshire area, and North London. Our service area varies by job type — enter your postcode when booking and we’ll confirm.
Enter your postcode to see if we cover your area and which services are available.
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Book a JobFind answers to common questions about our services, pricing and process.
We charge £85 +Vat for a boiler service. £85 +Vat for a landlords safety check or can carry out both as per legal requirements and manufacturers warranty suggestions once every 12 months for £150 +Vat. **Please note we can negotiate for larger portfolios or group bookings based on locations.
We are Vaillant advance engineers and so can offer 10 year parts and labour warranty. We are Which? Trusted Traders too and so can provide a 3 month to 12 month guarantee depending on the type of work.
We don’t offer insurance plans as we have found for our clients this simply doesn’t work for anyone. We do offer service plans where the required maintenance for the heating system in your home can simply be spread across 12 months. This allows us to keep closer care of your system, reduce risk of unexpected repairs and puts you on our priority list where will be with you as quickly as possible.
There is no call out fee. We either offer a free quotation for example a new boiler replacement or if there is an issue with a boiler or heating system we would charge £85 +Vat to investigate, diagnose and either attempt a repair up to the first hour and/or after diagnosis provide a fixed quote to repair or replace the defective part.
Yes you can either call, message, email or book online using the links on our website.
I’ve been working in construction for 25 years so have connections to most trades. If you need a contact or are thinking of planning a future project and need builders, architects, electricians etc I will be able to connect you.
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If you need help with a plumbing, heating or gas issue then please contact us by calling 020 8419 8866 or you can book an engineer directly by selecting one of the options below.