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Our customers rate us as 5 Stars based on 39 Google Reviews
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"Andrew does choose the finest, if it isn’t the finest himself doing the job…"
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Jack Patel
Keystar Locksmiths
"THANK YOU for being my go to plumbing and gas experts…"
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Georgia
Google Review
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The Heroes on Hand

The Heroes on Hand
Andrew Managing director and heating hero

Andrew – Managing Director & Heating Hero

Andrew has been a gas engineer for 15 years. Previously he has run larger teams and a bigger business in London. When he parted ways with the previous company he decided to start again with slightly different values and certainly a different personal focus.

Andrew is very much focused on service and will always use video calls to help clients out of trouble if they can’t attend in person- although they are on average with clients within 24 hours. Andrew’s other interests include mentoring his engineers as well as other tradespeople and sharing his expertise. Also keeping up to date with relevant or potential changes to the energy sector like hydrogen or heat pumps.

Charlie – Lead Engineer & Heating Hero

Charlie is now 24 and has been plumbing since he was 16. The original work was a lot of commercial work at Heathrow airport as well as domestic work which led into heating and gas. Charlie is a gas safe registered engineer and completed this in part with Andrew helping him through the portfolio.

Charlie will now take Jake through his paces as his apprentice. Charlie is a homeowner and father and is working hard to pursue this career and extend his knowledge in other areas of property development.

Charlie is also a QPR season ticket holder for better or worse.

Charlie- Lead Engineer & heating hero
Jake - Apprentice & Future Star

Jake – Apprentice & Future Star

Jake is our new apprentice. He finished school having had a taste of BTEC construction at school and then followed this up with plumbing at college and eventually a gas and heating qualification.
Jake trains at the gym with several of his friends and other students from his form group who are also following other trades.

He follows Luton football club for all the ups and downs and follows them at home and some away games.

Extended Team

Having been working in construction for over 15 years we have a number of people we refer to.

They are companies and individuals in their own right but people we trust. Like drainage experts or electricians. Please let me know if we can make a recommendation at all.

Which? Trusted Trader Gas Safe Engineers Checkatrade Hive Valiant Boilers Nest Worcester Boilers
Contact Heroes on Hand

Need Help? Contact Us…

How to contact Heroes on Hand

If you need help with a plumbing, heating or gas issue then please contact us by calling 020 8419 8866 or you can book an engineer directly by selecting one of the options below.

Home & Heating Blog

Home & Heating Blog

Find out more about heating your home and looking after your boiler and central heating system in our home and heating blog.

What Happens to Your Heating System When You're Away in Freezing Temperatures?

What Happens to Your Heating System When You’re Away in Freezing Temperatures?

As winter sets in, many of us may find ourselves travelling for holidays or commitments, leaving our homes at the mercy of the freezing cold.

Emergency Tips: What to Do If Your Heater Fails During a Cold Snap

Emergency Tips: What to Do If Your Heater Fails During a Cold Snap

Heroes on Hand, a dedicated HVAC service provider. Today, We want to discuss a crucial topic that many homeowners dread:

The Role of Professional HVAC Services in Winter Preparation

The Role of Professional HVAC Services in Winter Preparation

At Heroes on Hand, our professional technicians begin with a thorough inspection of your heating system. This crucial step involves examining every component, from heat exchangers and blower motors to thermostats and electrical connections.

Our Blog

What Our Customers Say

What Our Customers Say

At Heroes on Hand we take great care to help our customers. We treat your home with respect and care. It’s our duty to help make your home a warm and comfortable place to live.

5 Star Review Star 5 Star Review Star 5 Star Review Star 5 Star Review Star 5 Star Review Star
Our customers rate us as 5 Stars based on 39 Google Reviews

This was my first time using Heroes on Hand, I found Andrew very professional and knowledgeable. I booked him to service my boiler but had a few other questions about my heating system he was easily able to answer. I have now booked his colleague to install a new radiator for me. I can’t recommend them highly enough!

Joanne Mullins
Google Review

Super professional, responsive and reliable. The plumbing work was excellent quality.

SHHS 2023 Disco Committee
Google Review

Andrew did a brilliant job getting our heating & hot water working again. Quick response & turn around time and showed me the problem. Highly recommend, excellent service.

Kieran Nelhams
Google Review

I’ve used and Andrew and his team for years now, and yes I’ve seen a few staff come and go. But there is one I would like to say, that Andrew does choose the finest, if it isn’t the finest himself doing the job.

Jack Patel
Keystar Locksmiths

Thanks Andrew – reliable and trustworthy service and job done! You made it over at a time convenient for me, discovered the problem, ordered the PCB and installed as soon as it was in. Will recommend to others. And a reasonable price too!

Gavin Freedman
Google Review

The guys at Heroes on Hand were very professional and friendly and did a great job for us. Very pleased

Dan Wilkinson
Google Review

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Contact Heroes on Hand

If you need help please contact us using the details below or fill out the form and we'll be straight in touch.

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