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Our customers rate us as 5 Stars based on 39 Google Reviews
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"I wanted to take this opportunity to thank you so much for the plumbing services…"
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Daniel Lewis
Hillcrest Timber Preservation LTD
"Reliable and trustworthy service and job done!…"
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Gavin Freedman
Google Review
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The Heroes on Hand

The Heroes on Hand
Andrew Managing director and heating hero

Andrew – Managing Director & Heating Hero

Andrew has been a gas engineer for 15 years. Previously he has run larger teams and a bigger business in London. When he parted ways with the previous company he decided to start again with slightly different values and certainly a different personal focus.

Andrew is very much focused on service and will always use video calls to help clients out of trouble if they can’t attend in person- although they are on average with clients within 24 hours. Andrew’s other interests include mentoring his engineers as well as other tradespeople and sharing his expertise. Also keeping up to date with relevant or potential changes to the energy sector like hydrogen or heat pumps.

Charlie – Lead Engineer & Heating Hero

Charlie is now 24 and has been plumbing since he was 16. The original work was a lot of commercial work at Heathrow airport as well as domestic work which led into heating and gas. Charlie is a gas safe registered engineer and completed this in part with Andrew helping him through the portfolio.

Charlie will now take Jake through his paces as his apprentice. Charlie is a homeowner and father and is working hard to pursue this career and extend his knowledge in other areas of property development.

Charlie is also a QPR season ticket holder for better or worse.

Charlie- Lead Engineer & heating hero
Jake - Apprentice & Future Star

Jake – Apprentice & Future Star

Jake is our new apprentice. He finished school having had a taste of BTEC construction at school and then followed this up with plumbing at college and eventually a gas and heating qualification.
Jake trains at the gym with several of his friends and other students from his form group who are also following other trades.

He follows Luton football club for all the ups and downs and follows them at home and some away games.

Extended Team

Having been working in construction for over 15 years we have a number of people we refer to.

They are companies and individuals in their own right but people we trust. Like drainage experts or electricians. Please let me know if we can make a recommendation at all.

Which? Trusted Trader Gas Safe Engineers Checkatrade Hive Valiant Boilers Nest Worcester Boilers
Contact Heroes on Hand

Need Help? Contact Us…

How to contact Heroes on Hand

If you need help with a plumbing, heating or gas issue then please contact us by calling 020 8419 8866 or you can book an engineer directly by selecting one of the options below.

Home & Heating Blog

Home & Heating Blog

Find out more about heating your home and looking after your boiler and central heating system in our home and heating blog.

What is the Most Common Type of Plumbing System Test?

What is the Most Common Type of Plumbing System Test?

When it comes to plumbing systems, ensuring that everything is functioning correctly and efficiently is crucial.

Comprehensive Pre-Purchase Plumbing Surveys: A Must for New Homeowners

Comprehensive Pre-Purchase Plumbing Surveys: A Must for New Homeowners

Buying a new home is a significant investment, and ensuring that your potential property is free from hidden plumbing issues is crucial.

Dealing with Issues: What to Do After a Pre-Purchase Plumbing Survey

Dealing with Issues: What to Do After a Pre-Purchase Plumbing Survey

When purchasing a property, a pre-purchase plumbing survey is a vital step in ensuring that you are aware of any potential plumbing issues before finalising the sale.

Our Blog

What Our Customers Say

What Our Customers Say

At Heroes on Hand we take great care to help our customers. We treat your home with respect and care. It’s our duty to help make your home a warm and comfortable place to live.

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Our customers rate us as 5 Stars based on 39 Google Reviews

Super professional, responsive and reliable. The plumbing work was excellent quality.

SHHS 2023 Disco Committee
Google Review

I was over the moon, the heating and hot water was back on again and, more importantly my wife happy again, happy home. You really did save Christmas.

Paul Griffiths
Blueshield Fire Protection LTD

Excellent service! Friendly and quick to respond! The process was smooth from the quotation to the installation. I highly recommend working with Andrew and Charlie!

Clara Bezier
Google Review

Your services as always was second to none and only reinforces our confidence in recommending you to friends, family and business contacts when ever we can.

Stuart & Jenny
Horizontal Matters

I would like to thank you for your recent works and sorting out an issue with my hot water and central heating. I will be recommending Hero’s on Hand in the future.

Craig Mcintosh
Edgware Glazing

Dear Charlie, I just wanted to say a huge thank you for coming round to service my old boiler and installing a hive thermostat. Not only did you come around on a Saturday to complete the plumbing works but you left my kitchen cleaner than when you arrived. I have only used my new thermostat for a few days but using my smart meter have already calculated that by having better control of when my heating and hot water are on I will save myself over £200 per year. I will recommend you to anyone I know needing to save money in these expensive times. Thanks again.

Bradley Bishop
Google Review

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