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Our customers rate us as 5 Stars based on 39 Google Reviews
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"We have built up an excellent working relationship with Heroes on Hand…"
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Sammy P
Google Review
"I’m grateful to Houseman Properties for the introduction and will continue usi…"
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Mehmet Sanliol
Google Review
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The Heroes on Hand

The Heroes on Hand
Andrew Managing director and heating hero

Andrew – Managing Director & Heating Hero

Andrew has been a gas engineer for 15 years. Previously he has run larger teams and a bigger business in London. When he parted ways with the previous company he decided to start again with slightly different values and certainly a different personal focus.

Andrew is very much focused on service and will always use video calls to help clients out of trouble if they can’t attend in person- although they are on average with clients within 24 hours. Andrew’s other interests include mentoring his engineers as well as other tradespeople and sharing his expertise. Also keeping up to date with relevant or potential changes to the energy sector like hydrogen or heat pumps.

Charlie – Lead Engineer & Heating Hero

Charlie is now 24 and has been plumbing since he was 16. The original work was a lot of commercial work at Heathrow airport as well as domestic work which led into heating and gas. Charlie is a gas safe registered engineer and completed this in part with Andrew helping him through the portfolio.

Charlie will now take Jake through his paces as his apprentice. Charlie is a homeowner and father and is working hard to pursue this career and extend his knowledge in other areas of property development.

Charlie is also a QPR season ticket holder for better or worse.

Charlie- Lead Engineer & heating hero
Jake - Apprentice & Future Star

Jake – Apprentice & Future Star

Jake is our new apprentice. He finished school having had a taste of BTEC construction at school and then followed this up with plumbing at college and eventually a gas and heating qualification.
Jake trains at the gym with several of his friends and other students from his form group who are also following other trades.

He follows Luton football club for all the ups and downs and follows them at home and some away games.

Extended Team

Having been working in construction for over 15 years we have a number of people we refer to.

They are companies and individuals in their own right but people we trust. Like drainage experts or electricians. Please let me know if we can make a recommendation at all.

Which? Trusted Trader Gas Safe Engineers Checkatrade Hive Valiant Boilers Nest Worcester Boilers
Contact Heroes on Hand

Need Help? Contact Us…

How to contact Heroes on Hand

If you need help with a plumbing, heating or gas issue then please contact us by calling 020 8419 8866 or you can book an engineer directly by selecting one of the options below.

Home & Heating Blog

Home & Heating Blog

Find out more about heating your home and looking after your boiler and central heating system in our home and heating blog.

What Qualifications are Needed to Work as a Gas Safety Engineer in London?

What Qualifications are Needed to Work as a Gas Safety Engineer in London?

In London, where the safety standards are stringent and the demand for qualified professionals is high.

Can I Get a Gas Safety Certificate for a Rental Property If It's Not Currently Occupied?

Can I Get a Gas Safety Certificate for a Rental Property If It’s Not Currently Occupied?

For landlords, the safety and compliance of rental properties are paramount, not only for the well-being of tenants but also to meet legal obligations.

How to Get a Gas Safety Certificate in London?

How to Get a Gas Safety Certificate in London?

Ensuring the safety of your property in London involves many responsibilities, but few are as crucial as maintaining the safety of your gas appliances.

Our Blog

What Our Customers Say

What Our Customers Say

At Heroes on Hand we take great care to help our customers. We treat your home with respect and care. It’s our duty to help make your home a warm and comfortable place to live.

5 Star Review Star 5 Star Review Star 5 Star Review Star 5 Star Review Star 5 Star Review Star
Our customers rate us as 5 Stars based on 39 Google Reviews

Top class workmen and a top class service!

Daniel Lee
Google Review

I’ve used and Andrew and his team for years now, and yes I’ve seen a few staff come and go. But there is one I would like to say, that Andrew does choose the finest, if it isn’t the finest himself doing the job.

Jack Patel
Keystar Locksmiths

Dear Charlie, I just wanted to say a huge thank you for coming round to service my old boiler and installing a hive thermostat. Not only did you come around on a Saturday to complete the plumbing works but you left my kitchen cleaner than when you arrived. I have only used my new thermostat for a few days but using my smart meter have already calculated that by having better control of when my heating and hot water are on I will save myself over £200 per year. I will recommend you to anyone I know needing to save money in these expensive times. Thanks again.

Bradley Bishop
Google Review

Andrew is an absolute find. Honest, reliable, hard-working and pleasure to work with. I’m grateful to Houseman Properties for the introduction and will continue using you for many years.

Mehmet Sanliol
Google Review

Super professional, responsive and reliable. The plumbing work was excellent quality.

SHHS 2023 Disco Committee
Google Review

Excellent service! Friendly and quick to respond! The process was smooth from the quotation to the installation. I highly recommend working with Andrew and Charlie!

Clara Bezier
Google Review

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