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Our customers rate us as 5 Stars based on 39 Google Reviews
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"Great service and value…"
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Jack Patel
Google Review
"Very professional, and excellent quality work…"
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Renie Price
Google Review
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The Heroes on Hand

The Heroes on Hand
Andrew Managing director and heating hero

Andrew – Managing Director & Heating Hero

Andrew has been a gas engineer for 15 years. Previously he has run larger teams and a bigger business in London. When he parted ways with the previous company he decided to start again with slightly different values and certainly a different personal focus.

Andrew is very much focused on service and will always use video calls to help clients out of trouble if they can’t attend in person- although they are on average with clients within 24 hours. Andrew’s other interests include mentoring his engineers as well as other tradespeople and sharing his expertise. Also keeping up to date with relevant or potential changes to the energy sector like hydrogen or heat pumps.

Charlie – Lead Engineer & Heating Hero

Charlie is now 24 and has been plumbing since he was 16. The original work was a lot of commercial work at Heathrow airport as well as domestic work which led into heating and gas. Charlie is a gas safe registered engineer and completed this in part with Andrew helping him through the portfolio.

Charlie will now take Jake through his paces as his apprentice. Charlie is a homeowner and father and is working hard to pursue this career and extend his knowledge in other areas of property development.

Charlie is also a QPR season ticket holder for better or worse.

Charlie- Lead Engineer & heating hero
Jake - Apprentice & Future Star

Jake – Apprentice & Future Star

Jake is our new apprentice. He finished school having had a taste of BTEC construction at school and then followed this up with plumbing at college and eventually a gas and heating qualification.
Jake trains at the gym with several of his friends and other students from his form group who are also following other trades.

He follows Luton football club for all the ups and downs and follows them at home and some away games.

Extended Team

Having been working in construction for over 15 years we have a number of people we refer to.

They are companies and individuals in their own right but people we trust. Like drainage experts or electricians. Please let me know if we can make a recommendation at all.

Which? Trusted Trader Gas Safe Engineers Checkatrade Hive Valiant Boilers Nest Worcester Boilers
Contact Heroes on Hand

Need Help? Contact Us…

How to contact Heroes on Hand

If you need help with a plumbing, heating or gas issue then please contact us by calling 020 8419 8866 or you can book an engineer directly by selecting one of the options below.

Home & Heating Blog

Home & Heating Blog

Find out more about heating your home and looking after your boiler and central heating system in our home and heating blog.

How to Maintain Your Central Heating System to Avoid Sludge Build Up

How to Maintain Your Central Heating System to Avoid Sludge Build Up

At Heroes on Hand we help homeowners and landlords keep heating systems reliable, efficient and quiet. One of the biggest threats to performance is sludge.

How to Prepare Your Heating System Before Removing a Radiator

How to Prepare Your Heating System Before Removing a Radiator

At Heroes on Hand we often get asked how to remove a radiator safely and with minimum mess. The secret is good preparation.

Eco Friendly Plumbing Installation Saving Water and Money

Eco Friendly Plumbing Installation Saving Water and Money

At Heroes on Hand we help homeowners and landlords in London choose plumbing that wastes less water and reduces bills.

Our Blog

What Our Customers Say

What Our Customers Say

At Heroes on Hand we take great care to help our customers. We treat your home with respect and care. It’s our duty to help make your home a warm and comfortable place to live.

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Our customers rate us as 5 Stars based on 39 Google Reviews

I would like to start by saying what a great job you did with my boiler service last week.

Paul Griffiths
Google Review

Our kitchen tap had packed up and the water had started seeping through the pipe which could have caused a major leak. I called Andrew over the weekend and he sent over one of his team members on Monday who came around as promised to identify and fixed our leak. He came in the appropriate PPE gear, was very friendly and made us feel at ease throughout. Identifying the leak was particularly tricky but Andrew’s colleague made swift work of it and was very tidy in the process. We really appreciate Andrew’s transparency around pricing and his time. Thanks for your help and the professional and reliable service.

Yogesh Nagpal
Google Review

Excellent rapid service, fixed my boiler the same afternoon that I called them

Louise Findlay
Google Review

I wanted to take this opportunity to thank you so much for the plumbing services you provided recently at Hillcrest house. Without question I will not hesitate in recommending you to clients, colleagues and friends.

Daniel Lewis
Hillcrest Timber Preservation LTD

Top class workmen and a top class service!

Daniel Lee
Google Review

My tenant informed me that you managed to diagnose the issue and talk him through the solution over the phone and got his heating back on immediately. Once again as you were when the very old boiler needed replacing during the pandemic you were our Hero On Hand.

Jon & Karen Peterman
Google Review

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Contact Heroes on Hand

If you need help please contact us using the details below or fill out the form and we'll be straight in touch.

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